Analyzing the industry and Uber's competitors is crucial for answering some pressing question. Is the downward trend in sentiment amongst drivers unique to Uber or is it an industry trend? Does Uber have a competitive advantage in terms of bringing drivers onto their platform? In which locations should Uber be concerned that Lyft might be becoming better at acquiring drivers?
Lyft Driver Sentiment Over Time
Lyft Driver sentiment seems to follow a downward pattern over time. This pattern is similar to that of Uber Drivers' sentiment as seen below.
Uber v. Lyft Driver Sentiment
Overall, Uber and Lyft seem to have similar patterns of slightly declining satisfaction over time. Just eyeballing the chart shows that most of the time, Uber driver satisfaction seems to be slightly higher than Lyft driver satisfaction.
Like Uber, it seems that some of the states in the middle of America tend to have the highest sentiments. It seems that driving for Lyft is better than driving for Uber in Delaware and in the Dakotas. Uber might want to focus attention on improving driver satisfaction in these areas so as not to fall too far behind.